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Terms and Conditions

Welcome to Newgem! These Terms and Conditions govern your use of our website, www.newgem.in, and the purchase of products from us. By accessing or using our website, you agree to comply with and be bound by these terms. 

1. Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or guardian.

  • You agree to these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.

2. Account Registration

  1. Creating an Account:

    • To make a purchase or access certain features, you may need to create an account.

    • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  2. Account Information:

    • You must provide accurate and complete information during registration.

    • Notify us immediately of any unauthorized use of your account.

3. Product Information

  1. Product Descriptions:

    • We strive to provide accurate descriptions, images, and pricing for our products. However, we do not guarantee that all information is error-free.

  2. Customization:

    • If you request customization (e.g., engraving), ensure that the details provided are accurate. We are not responsible for errors in customization requests.

  3. Availability:

    • All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative.

4. Orders and Payments

  1. Placing an Order:

    • By placing an order, you agree to pay the total amount, including taxes and shipping fees.

    • We reserve the right to cancel or refuse any order at our discretion.

  2. Payment Methods:

    • We accept payments via credit/debit cards, net banking, UPI, and other approved methods.

    • You must provide accurate payment information. We are not liable for declined transactions due to incorrect details.

  3. Pricing:

    • Prices are subject to change without notice. However, once an order is confirmed, the price will not change.

  4. Order Confirmation:

    • You will receive an order confirmation email once your payment is processed. If you do not receive this email, contact us immediately.

5. Shipping and Delivery

  1. Shipping Methods:

    • We partner with reliable shipping carriers to deliver your orders. Shipping costs and delivery times will be displayed at checkout.

  2. Delivery Address:

    • Ensure that the shipping address provided is accurate. We are not responsible for delays or losses due to incorrect addresses.

  3. International Orders:

    • At present, we deliver orders within India only.

  4. Delivery Issues:

    • If your order is delayed, damaged, or lost during transit, contact us immediately. We will assist you in resolving the issue.

6. Returns and Refunds

  1. Eligibility:

    • Products are eligible for return or refund if they are damaged or defective.

    • You must provide a video of the unboxing process showing the damage within 7 days of receiving the order.

    • The product must be unused, with all tags and original packaging intact.

  2. Return Process:

    • Contact us at newgem99@gmail.com to initiate a return.

    • Once approved, we will provide a return shipping address and instructions.

  3. Refunds:

    • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

    • Refunds will be issued to the original payment method.

7. Intellectual Property

  1. Ownership:

    • All content on our website, including text, images, logos, and designs, is the property of Newgem and is protected by intellectual property laws.

  2. Use of Content:

    • You may not reproduce, distribute, or use any content from our website without our prior written consent.

8. User Responsibilities

  1. Prohibited Activities:

    • You agree not to:

      • Use our website for any illegal or unauthorized purpose.

      • Attempt to gain unauthorized access to our systems or data.

      • Interfere with the proper functioning of our website.

  2. User-Generated Content:

    • If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

9. Limitation of Liability

  1. General:

    • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  2. Product Use:

    • We are not responsible for any harm caused by the misuse or mishandling of our products.

10. Dispute Resolution

  1. Governing Law:

    • These Terms and Conditions are governed by the laws of India, including the Information Technology Act, 2000 and its amendments.

  2. Disputes:

    • Any disputes arising from your use of our website or products will be resolved through negotiation or mediation.

    • If a resolution cannot be reached, the dispute will be submitted to the courts of India.

11. Compliance with IT Act 2000

  1. Electronic Records:

    • By using our website, you consent to receive communications from us electronically, including emails, SMS, and notifications. These communications are considered valid under the Information Technology Act, 2000.

  2. Data Protection:

    • We comply with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to protect your personal information.

  3. Grievance Officer:

    • In compliance with the IT Act 2000, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy. You can contact the Grievance Officer at:

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

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